Industry Whitepapers This page is intended to provide users access to research papers and industry resources.
Industry Whitepapers This page is intended to provide users access to research papers and industry resources.
Industry Whitepapers This page is intended to provide users access to research papers and industry resources.
Industry Whitepapers This page is intended to provide users access to research papers and industry resources.
Industry Whitepapers This page is intended to provide users access to research papers and industry resources.

Industry Whitepapers

This page is intended to provide users access to research papers and industry resources. We are still adding content and hope to offer robust and intersting items. The resources on this page are brought to you courtesy of the NECCF and the original source. All materials have been used with the permission of the author or copyright owner. If you would like to summit material please forward it to info@neccf.org.

Kathleen Peterson's Rants and Raves

To read Kathleen Peterson's Rants and Raves click here. Founder and Chief Vision Officer of PowerHouse Consulting, Kathleen Peterson is also an acclaimed Call Center consultant and recognized industry visionary. Kathleen offers a refreshing and sometimes challenging philosophy to positioning the Call Center as the true lifeline of the enterprise - believing that vision, brand, leadership, and execution combine to deliver a powerful customer experience.