Fall Forum 2017

Fall Forum - September 19, 2017

The event is exclusively sponsored by Adapt

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LOCATION DIRECTIONS:  Franklin Country Club

Join the NorthEast Contact Center Forum, Contact Center Experts, Adapt and a pool of your peers for an interactive day focused on effectively managing your call center. You will leave with tangible tips, tricks and strategies you can implement immediately.

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You will learn:

  • The most cost effective ways to invest your contact center resources
  • Real-world insights in creating more organizational value without compromising service levels
  • Best practices to collaborate staffing levels and optimize productivity
  • Everyday operational practices to employ immediately for both high quality and efficient outcomes

Event Agenda:

9:30 am Registration & Continental Breakfast

10:00 am Morning Presentation

11:00 am Presentation by Adapt

12:00 pm Buffet Luncheon

1:00 pm Afternoon Presentation

2:00 pm Roundtable Discussions

Engage in a lively peer to peer learning experience!

Topics to include:

Work at Home
Managing your Outsourcer
Training & Development
Quality Monitoring
KPIs/Metrics to Manage your Center
Hiring/Recruiting
Employee Retention/Morale Programs
Workforce Management
VOC Initiatives
Change Management in a Contact Center

2:45 pm Closing Remarks, Survey Collection & Raffle Prizes

3:00 pm Event Concludes