Value Added Benefits! TOTAL VALUE NOW OVER $450

This year we are pleased to offer 3 amazing value added benefits for all registered attendees.

Free eLearning with The Call Center School

The Call Center School (TCCS) provides many different training formats and options to meet the needs of your business. With a firm belief that there is no such thing as "one size fits all" when it comes to training, The Call Center School can assist in helping you develop the perfect educational program for your call center. This program can be any mix of classroom training, web seminars, e-learning programs, books and workbooks, or licensing for train-the-trainer delivery by your own staff. To show our support for NECCF and acquaint you with TCCS we are pleased to offer you as a participant at the NECCF Annual Expo a complimentary e-learning session for one of our courses from our Masters Series in Call Center Management. At the conference you will be given details on how to register and access your chose course from our over 50 course offerings. We look forward to seeing you at NECCF and to being a part of your ongoing professional development in our industry.

Contact Center Pipeline Journal Special Offer

All registered guests will also receive a one year complimentary subscription to the Contact Center Pipeline Journal, the industry’s leading instruction journal focused on driving success through effective contact center management. A $129 Value!

Ask the Call Center Expert

Schedule a complimentary 30-minute, one-on-one session with a veteran ICMI consultant to talk about anything you wish. These industry experts have worked with some of the most prestigious, complex contact center organizations in the world.

Valued over $175, feel free to ask us:
• How do I improve service level?
• What do I need to do to implement a new technology?
• What kind of incentives should I give agent?
• How can I improve customer quality? And how do I measure quality?

Register here and include the following information; Name, Title, Company, Question/Topic. We will get right back to you with a time and location to meet during NECCF.