About the NECCF

The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased "user group" to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region.

The NECCF is a non-profit organization and there are no membership requirements or joining fees. There is a cost for each of the quarterly events that defray the actual cost of the event itself.

Board of Directors

The volunteer Board of Directors, comprised of contact center professionals, organizes and facilitates the quarterly meetings. Each director shares the common goal of providing professionals a forum to discuss topics relating to day to day contact center concerns, including ways to enhance quality, professionalism, and efficiency. You can reach any member of the board via the email listed below.

Dick Spearrin, NECCF President, Hewlett-Packard - richard.spearrin@hp.com

Kellie Malo, NECCF Treasurer, Bayada Nurses - kmalo@bayada.com

Stacey Swim, NECCF Secretary, Unum - sswim@unum.com

Jonathan Cogswell, Bob's Discount Furniture - Jonathan.Cogswell@mybobs.com

Bill Conlon, New York Life Retirement Plan Services - bill_conlon@nylim.com

Charles Jolin, Arbella Insurance - charles.jolin@arbella.com

Gary Mercier, Boston Financial Data Services - gmercier@bostonfinancial.com

JoAnn Morency, Commerce Bank - jmorency@bankatcommerce.com

Michael Pace, Member-At-Large - mpace101@comcast.net

Annie O'Neil, Medco - anne-oneil@live.com

Janis V. Sirois, Member-At-Large - jvsfhvn@comcast.net

Jim White, Sovereign Bank - jwhite@sovereignbank.com

Emeritus

Mike Lapolla, Computershare - michael.lapolla@computershare.com