Board of Directors


Pictured: Jonathan Cogswell,
Mike Pace, Chris Shortall,
Anne O'Neil, Janis Sirois,

Gary Mercier, Mike West,
Mark Kantor, JoAnn Morency

Dick Spearrin, Bill Conlon.


Missing from photo,
Stacey Swim


About the NECCF

The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased "user group" to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region.

The NECCF is a non-profit organization and there are no membership requirements or joining fees. There is a cost for each of the quarterly events that defray the actual cost of the event itself.

Board of Directors

The volunteer Board of Directors, comprised of contact center professionals, organizes and facilitates the quarterly meetings. Each director shares the common goal of providing professionals a forum to discuss topics relating to day to day contact center concerns, including ways to enhance quality, professionalism, and efficiency. You can reach any member of the board via the email listed below.

Dick Spearrin, NECCF President, The Call Center Consulting Group -  [email protected]

Bill Conlon, NECCF Treasurer, John Hancock Retirement Plan Services  - [email protected]

Stacey Swim, NECCF Secretary, Unum - [email protected]

Jonathan Cogswell, CopperBeech Associates - [email protected]

Mark Kantor, LEGO - [email protected] 

Christina Shortall, NECCF Vice President, Destination XL Group, Inc.  [email protected]

Gary Mercier, Boston Financial Data Services - [email protected]

JoAnn Morency, Commerce Bank - [email protected]

Michael Pace, Member-At-Large - [email protected]

Annie O'Neil, Prudential - [email protected]

Janis V. Sirois, Member-At-Large - [email protected]

Mike West, Tufts Health Plan - [email protected]


Charles Jolin, Member-At-Large

Mike Lapolla, Computershare

Nancy Leeser, Simmons College

Kellie Malo, Bayada Home Health

Jim White, Sovereign Bank