• Next Event September 22, 2015
    Blue Hill Country Club
    Canton, MA

    Exclusively Sponsored by:

    find out more
  • Next Event September 22, 2015
    Blue Hill Country Club
    Canton, MA

    Exclusively Sponsored by:

    find out more
  • Next Event September 22, 2015
    Blue Hill Country Club
    Canton, MA

    Exclusively Sponsored by:

    find out more
  • Next Event September 22, 2015
    Blue Hill Country Club
    Canton, MA

    Exclusively Sponsored by:

    find out more
  • Next Event September 22, 2015
    Blue Hill Country Club
    Canton, MA

    Exclusively Sponsored by:

    find out more
  • Next Event September 22, 2015
    Blue Hill Country Club
    Canton, MA

    Exclusively Sponsored by:

    find out more
  • Next Event September 22, 2015
    Blue Hill Country Club
    Canton, MA

    Exclusively Sponsored by:

    find out more
  • Next Event September 22, 2015
    Blue Hill Country Club
    Canton, MA

    Exclusively Sponsored by:

    find out more
  • Next Event September 22, 2015
    Blue Hill Country Club
    Canton, MA

    Exclusively Sponsored by:

    find out more

About the NorthEast Contact Center Forum (NECCF)

The NorthEast Contact Center Forum was founded in February 2001 by contact center executives and specialists who wanted an unbiased "user group" to facilitate the exchange of ideas among contact center executives and managers.

Our objectives are to:

• Provide a forum for call center professionals to network and share experiences
• Host workshops, panel discussions, and keynote speakers on current topics
• Provide updates on technology trends and Call Center Best Practices
• Facilitate personal and professional development

 
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We host four events (or Forums) each year.

These events feature workshops, discussion panels, and keynote speakers on topics identified by our attendees as important to their success in contact center operations.

This can also be a great team building event for your management team.

Our annual Vendor Forum is held at Gillette Stadium, home of the New England Patriots. This event is a contact center conference, featuring 40 exhibitors, workshops, a keynote speaker, and tours of the stadium. We typically have over 400 contact center professionals from across the region.

The NECCF is a non-profit organization and there are no membership requirements or joining fees required to attend.

Spring Forum Attendee Feedback:

  • “I enjoyed the art of hiring presentation.”
  • “I really enjoyed the variety in presentations.”
  • “I thought the agenda was great and I took a lot away from the day.”
  • “I found we are on the right track and got some good ideas to make improvements.”
  • “First time. It was very informative”
  • “It was interesting to hear how others handle these areas of concern in the work place.”
  • “Have been 7 times before and always have a great experience”

 

2015 Events

  • Fall Forum

    Tuesday, September 22, 2015
    Blue Hill Country Club, Canton, MA

  • Winter Forum & Holiday Reception

    Tuesday, December 8, 2015
    Blue Hill Country Club, Canton, MA

Industry Resources

New Industry event in MA:
Boston SWPP & QATC Regional Meeting
at Staples in Framingham, MA, on July 29, 2015
No cost to register.
Click here to learn more.    

Click here to learn more about industry related news and events, access white papers and more!

Visit our industry partner site for events in CT: The Connecticut Chapter of HDI

Speaker Feedback

We were fortunate to have Amanda Marschall from LEGO present at our Spring Forum!   Amanda was recently recognized in TD magazine.  Her biggest professional achievement was her speaker opportunity at NECCF!  Click here to learn more.