How We Help

Provide a forum for call center professionals to network and share experiences

Host workshops, panel discussions, and speakers on current topics

Updates on technology trends and Call Center Best Practices

Facilitate personal and professional development


“I thought the agenda was great and I took a lot away from the day.”

“I found we are on the right track and got some good ideas to make improvements.”

“It was interesting to hear how others handle these areas of concern in the work place.”

“Have been 7 times before and always have a great experience”


Winter Forum & Holiday Reception Exclusively Sponsored by Adapt
December 7, 2016 Franklin Country Club, Franklin, MA

Spring Forum
March 21, 2017 Franklin Country Club, Franklin, MA

16th Annual Conference & Expo
June 13, 2017
Gillette Stadium

Fall Forum 
September 19, 2017 Franklin Country Club, Franklin, MA